Security Information that you might find useful.
We’re passionate about the service we offer and that includes our approach to security. Maintaining your privacy is a priority which is why we use Sage Pay (formerly Protx), a third party payment specialist. They’re the largest independent payment processor in the UK and are compliant to the highest level in payment card industry data security standards (PCI DSS). So you can be assured that all the information you enter is safe and secure.
We won’t capture or store your card details and once you have entered your card number into a payment page securely hosted by Sage Pay, all sensitive data is encrypted and sent to the banks for processing.
Once your transaction has been submitted, you will be automatically redirected back to our site where you will receive a confirmation regarding your order.
IMPORTANT INFORMATION FOR CUSTOMERS
All the product prices you see are already inclusive of V.A.T (VAT NO – 931147739)
Although we aim to dispatch all goods within 48hrs of purchase there are certain items in our range that have to be ordered direct from the manufacturer's "specials" range. These fall under the delivery times of the chosen manufacturer plus our 48hr dispatch time. To avoid disappointment on delivery dates/schedules please feel free to contact us via e-mail for the chosen delivery time periods. Please note that delivery is to mainland UK only, for all other delivery locations please contact us via the enquiry form on our 'Contact Us' page
Note: Deliveries are through FedEx UK, DHL, TNT & Wolseley uk, No delivery times can be specified. Couriers will leave a called card and return the following day if no one is present to accept the goods.
RETURNS & CANCELLATION POLICY
Bathroom-Envy offer a returns policy on all 'faulty' goods which must be returned within 30days from the date of delivery where the manufacturer does not offer any guarantee, or where it can be proven that there has been misinformation given in the selected product details through the website. Please note this does not cover goods damaged in transit - customers are advised to check goods as soon as possible after delivery and all damaged goods need to be reported within 36hours of delivery to arrange a replacement.
Under the distant selling regulations the customer has 7 days to return any product that becomes surplus to their requirements for a refund - the product must be returned at a cost to the buyer and must be in a complete resaleable condition. All returns must be reported to us in writing within 72hrs of receiving the goods. The initial cost of delivery will be deducted from your refund as it is non-refundable to ourselves. Some items may incur a re-stocking charge by our supplier, this will be passed onto the customer. If in doubt please contact us before you complete payment and purchase your goods.
All other returns may be accepted however they will be subject to a 30% re-stocking charge. Please note that a signature upon acceptance of delivery is also acceptance of quantity and initial quality. All return costs will be incured by the customer.
Please note: we cant accept any returns on items that contain electrical parts, circut boards or anything similar
GUARANTEES / WARRANTIES
All guarantees and warranties are the responsibility of the manufacturer - bathroom-envy.com will replace damaged good when notified within the outlined timescale where the manufacturer will not - any fitted goods or goods that are faulty after this period are the responsibility of the manufacturer.
TERMS AND CONDITIONS FOR USE OF THE BATHROOM-ENVY WEBSITE
In these Terms and Conditions “we, our, us, Bathroom Envy” refers to “Bathroom Envy Ltd”.
ACCEPTANCE OF TERMS
You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
Bathroom Envy reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.
Bathroom Envy have complete discretion to modify or remove any part of this site without warning or liability arising from such action.
LIMITATION OF LIABILITY
Bathroom Envy will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.
Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Bathroom Envy, it’s employees or agents.
All intellectual property of Bathroom Envy such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Bathroom Envy.
By using the Website you agree to respect the intellectual property rights of Bathroom Envy and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.
The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.
The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.
We do not guarantee uninterrupted availability of the www.bathroom-envy.com Website and cannot provide any representation that using the Website will be error free.
We cannot be held responsible or to any compensation claims due to late arrival of any such goods weather being partial delivery or in full (please see delivery times)
All images are sourced directly from the manufacturers to offer the closest representation of the product's true appearance that we can achieve, however some colours and/or finishes may differ slightly from the images on the site.
Please note that not all the pictures on the website are the true representation of the product, some pictures used are stock images or may be the manufacturers supplied picture, some may not be a true representation of the colour and/or finish, if you need any further help please contact our sales team BEFORE you place your order
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
GOVERNING LAW AND JURISDICTION
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.